Phyllis Billington is a senior client support services specialist based out of BSM Consulting’s Scottsdale, Ariz. office. In this position, Ms. Billington’s responsibilities include administrative support for BSM field consultants and customers. As a specialist, Ms. Billington assists with project management and development, consultant travel management, telephone mystery shopping calls and reporting, leadership placement services, and market research.

Prior to joining BSM, Ms. Billington worked as a practice administrator in ophthalmology for 18 years, providing her with relevant real-world experience in areas that impact BSM customers. Ms. Billington is a Certified Patient Service Specialist (CPSS). She has been a dedicated BSM team member since 2016.