Wednesday, March 14, 2018, 9:00 AM
Patient anger and frustration happens, even in the best practices. Click here to learn how to turn these undesired episodes into positive situations for both the patient and practice.
Wednesday, October 11, 2017, 9:00 AM
To put patients at ease, it's important for ophthalmic staff to adequately credential practice physicians. Continue reading to learn what to say and what points to make to properly position your physicians.
Wednesday, April 19, 2017, 9:00 AM
"Develop a clear path for grievances." This is just one of several tips that BSM senior consultant Elizabeth Holloway offers to stop serious HR issues from developing in your practice. Learn all the tips here.
Wednesday, November 2, 2016, 9:00 AM
Our Certified Patient Service Specialist® (CPSS) program recently hit a major milestone — 2,000 certificants. Learn how this program has steadily grown and evolved since its inception.