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COVID-19 RESPONSE: Recent developments are impacting our valued clients. Read these helpful resources for navigating this crisis in your business.

Practice Operations

Managing a medical practice has become increasingly complex.

Administrators and physician owners face many critical operational decisions, including practice growth, clinic efficiency, staffing levels, and marketing. It can be intimidating, especially when trying to avoid missteps and pitfalls.

Our knowledgeable consultants understand the complexities of running dermatology, ophthalmology, plastic surgery, and aesthetic medicine practices. We have developed tools and resources to help clients make better decisions related to practice operations with the goal to enhance quality of care for patients and improve job satisfaction for staff members.

Elizabeth Monroe explains the benefits of Practice Operations

Tailored services to increase profitability and efficiency.

Electronic Medical Records

Haven’t made the switch yet? Let us help you evaluate, select, and implement an electronic medical records system that will meet your needs.

Feasibility Analysis

Our trusted experts can help you assess the viability of adding a new location, provider, employee, equipment, or service line if you are considering a new business opportunity.


Many practices rely on word-of-mouth to bring new patients into the practice. Let us help you coordinate and execute your internal, external, and online marketing efforts — and better educate you about working with IT vendors and contractors — to extend your reach.

Patient Flow and Efficiency

Top performing practices know that effective patient flow is key to improving efficiency and increasing revenue. We’ve designed numerous resources to help your business run better such as indicators to quickly identify flow and efficiency "red flags," meaningful benchmarks, and adaptable time and motion study templates.


The art of patient scheduling is tricky. We understand the challenge of seeing the most patients in the most efficient manner possible. We can help you assess your current schedule and determine if changes are needed.

Let us help you reach your operational goals.

To reach your operational goals, we have multiple online human resource tools and membership programs that your entire practice can readily access.    

BSM Connection for Ophthalmology

This comprehensive online suite of proven practice management tools, resources, and distance learning courses is recognized for its depth and breadth of offerings. Whether you need a tool to assess if you have the right number of staff or want to take an informative staff training course, BSM Connection has the tools and resources you need.


From project inception, we work with you to scope your needs and find the right deliverable for your business. We start by running a comprehensive financial analysis to evaluate overall competitiveness, efficiency, and productivity — then compare your business operations and performance standards to that of others in the same industry.

Certified Patient Service Specialist

Designed to take your staff to the next level of excellence, this online training, continuing education, and certification program covers important topics from top-notch customer service to industry-specific areas like ophthalmic diagnoses; eye care examinations; triaging; and billing, coding, and insurance.

Employee Satisfaction Survey

This online tool provides a vehicle for effectively collecting anonymous employee feedback on issues that matter most to them. Learn how to identify key themes and build a realistic action plan to implement the change necessary to address staff feedback.

Employee Wage Scale

Use this tool to evaluate a job title, tenure, and hourly wage in your industry and compare those factors against other wage data benchmarks to determine a fair and competitive pay scale for your employees.

Recruiting Support

Attracting top leaders takes time and resources. BSM can help you with your recruiting efforts — from conducting a detailed needs assessment to onboarding the selected candidate — to secure the right hire.

Let’s set up an initial complimentary consultation.

Sometimes it’s helpful to talk things through. A complimentary consultation with a member of our seasoned consulting team can provide an opportunity to discuss your specific needs and mutually identify an appropriate level of support. Since every engagement is unique, an initial consultation can help determine the right approach for your practice operations.