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Human Resources

Managing people is complicated. Let us help you simplify.

The success of a health care practice or ambulatory surgery center is driven primarily by its employees. They ultimately determine how well a facility functions and serves its patients.

At BSM Consulting, we understand that the complexities of health care business management often leave little time to properly focus on the important “people aspects” of running an organization — the hiring, training, and administration of personnel.

With that in mind, BSM created a series of programs, tools, and resources to help you build the framework for more streamlined and effective employee management and engagement. Developed by consultants who have real-world experience in running health care practices, our service packages address common staff management challenges frequently found in ophthalmology, dermatology, plastic surgery, and aesthetic medicine practices, as well as ambulatory surgery centers.

Customized services to meet your specific HR needs.

Employee Handbook

Employee handbooks memorialize practice policies, set expectations on topics such as cellphone use and uniforms, and serve as a tangible management tool when addressing aberrant employee behavior. If you do not have an employee handbook or are looking to introduce a new or updated handbook into your practice or medical spa, we can get you started.

Employee Satisfaction Survey

Connecting with staff and keeping team members happily moving in the same direction can be both rewarding and challenging. Our comprehensive Employee Satisfaction Survey program provides a vehicle for collecting anonymous employee feedback on issues that matter most. The program allows practices to identify key themes and build a realistic action plan to implement the change necessary to address staff feedback.

Employee Wage Scale

Fair and competitive compensation is an important factor in attracting and retaining talent, but it can be difficult to know how your employee wages compare to others in the marketplace. This program is designed to evaluate the job title, tenure, and hourly wage for practice, optical, and ASC team members in the eye care industry. We then compare those factors against other wage data benchmarks to determine a fair and competitive scale for eye care industry employees.

Recruiting Support

Attracting top leaders takes time and resources. BSM can help you strategically manage all aspects of the recruiting process — from conducting a detailed needs assessment to onboarding the selected candidate.

Membership programs you can access where and when you need them.

BSM Connection® for Ophthalmology

This in-depth online library of proven practice management tools, resources, and distance learning courses is like having a BSM consultant on your staff 24/7. Whether you need a tool to assess if you have the right number of staff or take an informative staff training course, BSM Connection has the resources you need.

Certified Patient Service Specialist®

This dynamic, online certification training program provides your team the skills, training, continuing education, and confidence to manage the ophthalmic patient experience from start to finish. The program covers important topics from top-notch customer service to industry-specific matters like ophthalmic diagnoses; eye care examinations; triaging; and billing, coding, and insurance.

Let’s set up an initial complimentary consultation.

Sometimes it’s helpful to talk things through. A complimentary consultation with a member of our human resources team provides an opportunity to discuss your specific needs and mutually identify the level of support you need. Since every engagement is unique, an initial consultation can help build a scope of work tailored for your needs.  

Read what our clients are saying. 

"We are happy that all of our front desk staff have successfully completed the Certified Patient Service Specialist exam. We are so proud of our staff for their hard work, commitment, and achievement.”

Danielle Eckert, CPSS
Practice Administrator, Eye Care Northwest