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Staff Certification

Certified Patient Service Specialist (CPSS) Program Benefits:

  • Ensure a high level of commitment to your patients by certifying your staff

  • Gain access to comprehensive online study courses, including continuing education (CE) credits

  • Create ongoing growth opportunities for staff

  • Establish an expectation for CE through the recertification process

  • Offer a tangible employee benefit that supports staff retention

How it Works

You enroll in the Certified Patient Service Specialist (CPSS) program

BSM provides you with login information and program materials, including a detailed administrator's guide

Your employee studies 19 relevant courses available through the CPSS program

Your employee takes a comprehensive computerized certification test with 130 questions

Your employee is notified of test results and receives a certificate of recognition and pin upon achieving a passing score

A plaque is presented to the practice when CPSS certification reaches 20% of the total number of employees

Your employee must earn 15 CE credits and recertify every three years to maintain CPSS certification