Resources to thrive in today’s complex environment.

What is the length of my membership?

Memberships are available in 12- and 6-month increments.

How many users are included in my membership?

Practice and multi-practice memberships include unlimited access for the entire team. Individual members gain access to the distance learning center for one full year and are non-transferrable.

What is included in the distance learning center? 

The distance learning center is a key feature of BSM Connection and is comprised of over 130 online accredited courses, including JCAHPO, ABO/NCLE, COE, and CPSS credits.

Members have access to a series of clinical, optical, and business-focused continuing education (CE) courses. This includes regulatory and compliance training such as HIPAA, OSHA, and Fraud, Waste, and Abuse.

View the entire course catalog.

What are some of your most popular distance learning courses? 

Some of the most popular courses on BSM Connection include: 

• A Guide to HIPAA and Patient Confidentiality
• OSHA: Bloodborne Pathogens and Hazard Communication Training for the Medical Office
• Anatomy of the Eye
• Anatomy and Physiology of the Eye
• Triaging Ocular Emergencies

What format is used to deliver the distance learning courses? 

In addition to traditional text-based courses, the distance learning center features more than 20 video courses, along with an extensive library of complimentary educational webinars.

How often do you add new courses to the distance learning center? 

Generally, we release four to six new courses per year.

What management resources are available on BSM Connection? 

Practice and multi-practice memberships include access to a robust management resources section with a vast array of ophthalmic focused tutorials, analyzers, templates, reports, surveys, and other meaningful tools. 

Topics include: 

• Business Planning
• Marketing and Online Presence
• Financial Management
• Human Resources
• Staff Training
• Clinical Operations
• Regulatory and Compliance
• Provider Recruitment
• Retina 
• Ancillary Services

What financial resources and tools are available on BSM Connection? 

Practice and multi-practice memberships include access to a comprehensive Financial Management section with prebuilt templates for budgets, financial benchmarking, department dashboard reports, business policies and procedures, retina specific tools, and more. 

We also offer customized financial services. Learn more about how our experts can help.

What types of regulatory and compliance resources are available on BSM Connection? 

Practice and multi-practice memberships include access to a regulatory and compliance section. 

Tools and resources include: 

• Compliance calendar template
• A prototype emergency action plan template
• How-to guides
• OSHA and HIPAA staff training
• Fraud, Waste, and Abuse staff training
• Active shooter training
• Diversity and harassment training

We also offer customized compliance consulting services. Learn more about how our experts can help.

What type of continuing education credits do you offer through BSM Connection? 

• Certified Ophthalmic Executive (COE)
• International Joint Commission on Allied Health Personnel in Ophthalmology (iJCAHPO)
• American Academy of Opticianry (ABO)
• National Contact Lens Examiners (NCLE)
• Certified Patient Service Specialist (CPSS)

How can I use BSM Connection for staff training?

Since your entire team gains access to more than 130 courses, this allows for more efficient and effective training. Additionally, there are staff training and development plans to guide you in selecting courses specific to each unique role. All of this can be done with the Manager's Toolkit, along with monitoring the progress of each student.

How do I oversee BSM Connection as the manager? 

Practice and multi-practice memberships include access to a Manger's Toolkit for the office administrator or manager. Those with permission can oversee user accounts, assign courses, monitor progress, designate required completion dates, and view reports.

What reports does BSM Connection offer? 

The Manager's Toolkit includes several reporting options, including an individual student report card showing all course progress. There are also regulatory and compliance staff training reports to help you monitor annual completion of these important courses.

How do I login to BSM Connection? 

Each user is provided with a unique username and password upon registration. When you visit the BSM Connection homepage, click "login" in the upper-right corner to enter the site.

If you need help resetting your password, contact BSM Support.

If I manage several practices that are BSM Connection members, can I get one login for all?

We currently require a separate login for each practice membership.

I'm interested in the multi-practice pricing tier. How many practices do I need to qualify?

You must have at least three active BSM Connection memberships within your parent company to be eligible for multi-practice pricing.

Please contact BSM Support for a quote.

What if I have more than one practice under my organization? 

Practices that operate under a different name or brand require their own BSM Connection membership, even if they are part of your organization. 

Please contact BSM Support for a quote.

If we have several practices, can we consolidate billing? 

Yes, we can prorate your membership accounts to renew at the same time annually. 

Please contact BSM Support for assistance.

Do you offer membership discounts for renewing early? 

Members under the single practice tier receive a $50 discount; this offer is available 60 days prior to the membership expiration date. We do not offer an early renewal discount for individual and multi-practice tiers.