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An online resource for your entire staff.

Practice management can be overwhelming and everyday tasks like staff training can sometimes be overlooked. That’s why we created BSM Connection® for Ophthalmology. Let us take the stress out of everyday management tasks so you can focus on your patients.

BSM Connection® is the leading online practice management and training resource designed specifically for ophthalmology practices. When you become a member, your entire team — practice administrators, managers, front desk staff, business office personnel, and clinical staff — will gain 24/7 access to this convenient, easy-to-use online library anywhere, anytime.

Our in-depth library of proven tools, resources, and elearning courses are timely, relevant, and industry specific. Whether you’re looking for benchmarking tools, human resource training guides, or a compliance calendar template, we’ve got you covered.

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ELearning
  • 130+ continuing education courses
  • Low-cost per employee pricing
  • JCAHPO, ABO/NCLE, COE, CPSS continuing education credits available
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Practice Management
  • 600+ tools and resources
  • Download documents for easy customization
  • Topics critical to business management success
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Article Library
  • New articles are released monthly
  • Authored by experienced health care consultants
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  • Hosted by seasoned consultants
  • Interactive Q&A sessions
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"Great value for money spent... from new hire training, HIPAA and OSHA compliance training for all staff, and credits to keep certification current, it has everything."

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Shelley Miana

SureVision Eye Centers-Midwest, llc

Frequently
Asked
Questions

Find out more about BSM Connection or call our customer relations team at 866-220-3184 to speak with a representative.

What is BSM Connection? 

BSM Connection is the leading online business management and educational resource in ophthalmology. Contact BSM Customer Relations to schedule your free demo.

What is included in my BSM Connection membership? 

There are many benefits to joining the BSM Connection community. Members gain access to an extensive library of resources and tools designed specifically to help ophthalmology professionals run their businesses more effectively.

Membership benefits, which vary based on pricing level, include access to: 

  • A vast array of ophthalmic focused tutorials, analyzers, templates, reports, surveys, and other meaningful tools.
  • Continuing education credits for employees, including JCAHPO, COE, ABO/NCLE, and CPSS. Topics include clinical, optical, business, and regulatory/compliance.
  • Up-to-date information regarding industry trends, including regular webinars and a variety of pertinent and timely articles.
  • Additional content such as interactive training courses for your entire staff.

Is BSM Connection right for my practice? 

The vast array of tools and resources including in your BSM Connection membership are designed for ophthalmology practices both large and small. There is a wealth of resources for practices with ASCs, optical dispensaries, and retina services, as well.

What is the length of my membership?

Your BSM Connection membership is valid for 12 full months from the date your subscribe or renew.

How many users are included in my membership?

You can register as many users as you'd like for a low annual fee each (varying depending on your membership plan). 

What is included in the elearning center? 

The elearning center is a key feature of BSM Connection and is comprised of over 130 online accredited courses, including JCAHPO, ABO/NCLE, COE, and CPSS credits.

Learners have access to a series of clinical, optical, and business-focused continuing education (CE) courses. This includes regulatory and compliance training such as HIPAA, OSHA, and Fraud, Waste, and Abuse.

Learn more about the elearning center.

What are some of your most popular elearning courses? 

Some of the most popular courses on BSM Connection include: 

  • A Guide to HIPAA and Patient Confidentiality
  • OSHA: Bloodborne Pathogens and Hazard Communication Training for the Medical Office
  • Anatomy of the Eye
  • Anatomy and Physiology of the Eye
  • Triaging Ocular Emergencies

What format is used to deliver the elearning courses? 

The eLearning Center has a wide-variety of courses to appeal to different learners' training preferences. In addition to traditional text-based courses and 20 video courses, various courses have been upgraded recently to include interactive features. We also have an extensive library of complimentary educational webinars.

How often do you add new courses to the elearning center? 

Generally, we release four to six new courses per year.

What management resources are available on BSM Connection? 

Practice and multi-practice memberships include access to a robust management resources section with a vast array of ophthalmic focused tutorials, analyzers, templates, reports, surveys, and other meaningful tools. 

Topics include: 

  • Business Planning
  • Marketing and Online Presence
  • Financial Management
  • Human Resources
  • Staff Training
  • Clinical Operations
  • Regulatory and Compliance
  • Provider Recruitment
  • Retina 
  • Ancillary Services

What financial resources and tools are available on BSM Connection? 

Practice and multi-practice memberships include access to a comprehensive Financial Management section with prebuilt templates for budgets, financial benchmarking, department dashboard reports, business policies and procedures, retina specific tools, and more. 

We also offer customized financial services. Learn more about how our experts can help.

What types of billing, coding, and compliance resources are available on BSM Connection? 

Practice and multi-practice memberships include access to a billing, coding, and compliance section. 

Tools and resources include: 

  • Compliance calendar template
  • A prototype emergency action plan template
  • How-to guides
  • Sample forms and quick reference sheets
  • The Messenger Newsletter
  • Regular billing and coding webinars
  • OSHA and HIPAA staff training
  • Fraud, Waste, and Abuse staff training
  • Active shooter training
  • Diversity and harassment training

We also offer customized compliance consulting services. Learn more about how our experts can help.

What type of continuing education credits do you offer through BSM Connection? 

  • Certified Ophthalmic Executive (COE)
  • International Joint Commission on Allied Health Personnel in Ophthalmology (iJCAHPO)
  • American Academy of Opticianry (ABO)
  • National Contact Lens Examiners (NCLE)
  • Certified Patient Service Specialist (CPSS)

How can I use BSM Connection for staff training?

Since everyone you register for an eLearning seat will have access to more than 130 courses, you can conduct more efficient and effective training. Additionally, there are staff training and development plans to guide you in selecting courses specific to each unique role. All of this can be done directly through the eLearning Center, along with monitoring the progress of each student.

How do I oversee BSM Connection as the manager? 

Your membership includes access to a sseries of reports that can be customized per location and/or department. Those with permission can oversee user accounts, assign courses, monitor progress, designate required completion dates, and view reports.

What reports does BSM Connection offer? 

The eLearning Center offers several reporting options, including an individual student report card showing all course progress. Reports can also be customized and sorted to display regulatory and compliance staff trainings (or any other required training) to help you monitor annual completion of these important courses.

How do I login to BSM Connection? 

Each user is provided with a unique username and password upon registration. When you visit the BSM Consulting homepage, click "Member Login" in the upper-right corner to enter the site.

If you need help resetting your password, contact BSM Support.

If I manage several practices that are BSM Connection members, can I get one login for all?

Yes, please contact BSM Support and we will be happy to assist you.

Do you have an option for individuals just looking for eLearning courses?

Yes, our base membership provides access for one individual to the eLearning Center for $99/annually. 

What if I have more than one practice under my organization?

Practices that operate under one large organization can take advantage of consolidating their memberships under one plan to receive discounted per eLearning seat pricing. Additional customization of the eLearning Center is also available for the Diamond and Enterprise memberships. If you are a Diamond or Enterprise member, contact BSM Support to find out more about adding practice-specific courses and custom reports.

If we have several practices, can we consolidate billing? 

Yes, we can consolidate your memberships under one account to streamline annual billing and provide you with a volume-based discount. 

Please contact BSM Support for assistance.

Get unlimited access for one annual practice fee.

Increasingly, successful practices are turning to BSM Connection® to find the answers and solutions they need to thrive in today's complex business environment.

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