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Certified Patient Service Specialist

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Increase the quality of patient care.

Hiring the right talent to manage the front desk and initial interactions with patients when they enter your health care practice can be a challenge. Keep employees motivated, engaged, and satisfied on their professional career path can also have its share of ups and downs. That’s where the Certified Patient Service Specialist (CPSS) program can help.

CPSS is an online certification and continuing education program designed for ophthalmology practice and ambulatory surgery center staff. With access to the website 24/7, you can easily give your team the tools and confidence to manage the patient experience from start to finish. Course topics range from customer service to industry-specific areas like ophthalmic diagnoses; eye care examinations; triaging; and billing, coding, and insurance.

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Online study Courses

A series of online study courses provide training on course topics from customer service to industry-specific areas like ophthalmic diagnoses, eye care examinations, triaging, and billing, coding, and insurance.

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Certification exam

Online certification exam with 130 questions tests applicant's competency in key areas required for exceptional patient care. 

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Management tools

Tools and resources available for management to successfully implement and monitor the program in your practice.

Pricing Options

One-time fee for the entire practice

$200

practice fee with BSM Connection membership

$400 for non-members
$50

per applicant with BSM Connection membership

$75 for non-members

“I feel more confident and knowledgeable in my role as a team leader now that I am CPSS certified. There is always something new to learn, and the different CPSS courses are very helpful.”

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Dina Paulich, CPSS

Laurel Eye Clinic
Brookville, PA

A professional career path

Providing staff certification and continuing education to increase the quality of patient care in your practice with the CPSS program.

Whether you are a manager or candidate for certification, a series of tools and resources will help you implement — and complete — the online certification program.

  • Course Icon19 online study courses
  • Course Iconmanagement tools for program implementation
  • Course Iconcertification for asc employees
  • Course Iconrecertification resources to maintain cpss status

Whether you are a manager or candidate for certification, we’ve created a series of tools and resources to help you implement — and complete — the online certification program.

  • Course IconOffers a professional development pathway for new and experienced employees
  • Course IconIndicates a high level of competency and commitment to patients
  • Course Iconoffers a tangible employee benefit that supports staff growth and retention

We understand how important quality patient care is to your practice success, which is why we have outlined the following eligibility requirements for staff to acheive CPSS status.

  • Course IconEmployment in a participating practice or ASC
  • Course IconEmployment in a medical eye care practice or ophthalmic ASC for a minimum of one year
  • Course IconRecommendation by administrator and/or physician
  • Course IconSuccessfully passing the certification exam with an 80% or higher

Whether you are a manager or candidate for certification, we’ve created a series of tools and resources to help you implement — and complete — the online certification program.

  • Course IconEnroll your practice or ASC and applicants
  • Course IconObtain administrator login, program materials, and guidebook
  • Course IconApplicants gain access to 19 training courses
  • Course IconApplicants take computerized certification test with 130 questions
  • Course IconApplicant receives test results immediately
  • Course IconApplicants receive a certificate with a passing score of 80% or higher
  • Course IconApplicant completes 15 continuing education courses every three years to maintain certification

Ready to increase the quality of your patients’ care?

All study materials, access to the certification exam,
certificate/pin, and three-year certification status are included in the fees.

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