An in-depth online membership program providing 24/7 access to provide practice management tools, resources, and distance learning courses. BSM Connection provides you with the essential knowledge in the areas most important to business management. Included in the offering is a vast library of practice operations tools and resources, including:
Our team will run a comprehensive financial analysis to evaluate overall competitiveness, efficiency, and productivity — then compare your business operations and performance standards to that of others in the same industry. This analysis will include tangible and customized recommendations to support business growth.
Designed to take practice staff to the next level of excellence, this online training, continuing education, and certification program covers important topics ranging from top-notch customer service to industry-specific matters like eye care examinations, triaging, and billing, coding, and insurance. When you become a member of Certified Patient Service Specialist (CPSS) program, you will receive:
This online tool provides a vehicle to effectively collect anonymous employee feedback on issues that matter most to them. Learn how to identify key themes and build a realistic action plan to implement the change necessary to address staff feedback. The Employee Satisfaction Survey helps practices achieve that by allowing them to:
Most would agree that fair and competitive compensation is an important factor in attracting and retaining talent, but it can be difficult to know how the practice's employee wages compare to others in the marketplace. Our Employee Wage Scale Program solves that issue by providing comparative data to the eye care and aesthetic industries and regionally adjusts it to reflect the practice location. Our experienced consultants can assist with:
Attracting top lealders takes time and resources. BSM can help with recruiting — from conducting a detailed needs assessment to performing screening interviews — so the right hire is found.