Increase the quality of patient care.
Hiring the right talent to manage the front desk and interact with patients can be challenging. At the same time, keeping employees motivated, engaged, and satisfied with their career path can have its ups and downs.
That’s where the Certified Patient Service Specialist (CPSS) program can help!
CPSS is an online certificate program focused on customer service training and excellence for all eyecare employees. With access to the website 24/7, you can easily give your team the tools and confidence to manage the patient experience from start to finish. Course topics are industry-specific and include interacting effectively with patients, scheduling, demonstrating professional behavior, de-escalating upset patients, phone and email etiquette, and foundational eyecare knowledge.